1. RIGHT OF WITHDRAWAL
1.1. CONSUMER RIGHTS (EU Directive 1011/83/EC)
Pursuant to Legislative Decree 106/1005 (Consumer Code) and Directive 1011/83/EC, the Customer, if not satisfied, can exercise the right of withdrawal and return the product or products purchased on the Site without giving any reason.
1.1. The Withdrawal Notice must be made in writing, or through the direct return procedure on the Site or by email with read notification, or with another explicit declaration regarding the decision to withdraw from the contract, for this purpose you can use the standard withdrawal form attached but it is not mandatory, to Go west shop Ltd - Gowestshop no later than 14 days from delivery of the order. The 14 days start from when the Customer or his representative physically received the package and not from the shipping date.
1.3. If the Customer has selected "Pick up in store" as the delivery method, the right of withdrawal applies from the date of collection of the order at the store itself.
1.4. The Withdrawal Notice will imply the assignment by Go west shop Ltd - Gowestshop of a unique return number (hereinafter referred to as "RMA") that the Customer must indicate in the packaging of the shipment and a RETURN FORM that the customer will have to print and include in the shipment.
1.5. The Customer must send the product or products to be returned by post or courier at his own expense no later than 14 days from the date of sending the Withdrawal Notice to Go west shop Ltd - Gowestshop.
1.6. In compliance with the art. 54 co. 4 of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal remains with the Customer. We recommend using a tracked shipping method that includes a signed proof of delivery.
1.7. RETURNS that do not respect the established terms will not be accepted.
1.8. EFFECTS OF WITHDRAWAL
1.8.1. If you withdraw from this contract, you will be reimbursed for all payments you have made to Go west shop Ltd - Gowestshop, including delivery costs (with the exception of additional costs deriving from the Customer's choice of a type of delivery other than the least expensive standard delivery offered by Go west shop Ltd - Gowestshop, without undue delay and in any event not later than 14 days from the day on which the Customer informs us of your decision to withdraw from this contract.
1.9. TERMS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL through assignment from the RMA system
1.9.1. Within and no later than 14 (fourteen) days from the delivery of the products, the Customer sends Go west shop Ltd - Gowestshop the request to return, partial or total, the order directly on the Site or by e-mail with acknowledgment of receipt or with another explicit statement regarding the decision to withdraw from the contract to Go west shop Ltd - Gowestshop. To this end, you can use the attached model withdrawal form, but it is not mandatory.
1.9.2. For greater protection on the part of the Customer, the return procedure for purchases made on the Site always provides for the assignment and registration on our system of a unique RMA number. If during registration the Customer has placed the order as a GUEST ACCOUNT, the account must necessarily be converted into a REGISTERED ACCOUNT, this to allow the correct assignment of the RMA.
1.9.3. Upon conversion of the account, the Customer will receive an e-mail with the automatically generated password to access the Site. Once logged in, the Customer will be able to change the password. The Customer may at any time check the status of the return request.
1.9.4. Customers who have placed an order with an EXTRA-EEC delivery address
They will have to send the return in DDP (DELIVERY DUTY PAYED) or the delivery of the product must be free of any cost attributable to Go west shop Ltd - Gowestshop. Returns of extra-EEC orders that do not comply with these conditions will not be accepted and therefore will be refused and returned to the sender. For extra-EEC returns of CITES Certified accessories, it will be at the Customer's expense and responsibility to contact the competent authorities for the issuance of the CITES documentation and certification necessary for the re-export of the product.
1.9.5. The Customer with a GUEST ACCOUNT can convert his Account to REGISTERED at any time by sending an email with the ACCOUNT conversion request to firstname.lastname@example.org
1.10. WITHDRAWAL PROCEDURE THROUGH THE WEBSITE by assigning the RMA system
1.10.1. If the Customer is already a REGISTERED CUSTOMER, the request can be made through his own account. Once logged in to the Site, the Customer will select the product or products for which he intends to make use of the right of return from the ORDER HISTORY and by clicking on the SEND button, he will register his request in the system. Upon acknowledgment of the request by Go west shop Ltd - Gowestshop, the Customer will receive an e-mail with the information to download and print the RMA FORM. The Customer must indicate the RMA number on the outside of the shipment and must print the RMA form which must be included in the shipment.
1.10.2. If the Customer has placed the order as a GUEST ACCOUNT, he can make the withdrawal request at any time by sending an email to email@example.com. Once the account has been converted, the customer will be able to access his personal area and send the RMA request to complete the withdrawal request. The Customer will receive an email confirming the notification of withdrawal. Upon acknowledgment of the request by Go west shop Ltd - Gowestshop, the Customer will receive an e-mail with the information to download and print the RMA number and the RMA form. The Customer must indicate the RMA number on the outside of the shipment and must print the RMA form which must be included in the shipment.
1.11. WITHDRAWAL PROCEDURE BY EMAIL OR THROUGH OTHER EXPLICIT DECLARATION and assignment by the RMA system
1.11.1. If the Customer has an already REGISTERED ACCOUNT, once Go west shop Ltd - Gowestshop has read the withdrawal request communication, he will send an acceptance e-mail with the RETURN PROCEDURE and the information to follow to print the RMA FORM from the ACCOUNT on the Site. If the Customer is unable or unwilling to carry out the RETURN PROCEDURE, Go west shop Ltd - Gowestshop will carry out the procedure from the back-office and send the RMA number via e-mail and the RMA form, which can also be downloaded from the Site, with the information to follow for the return.
1.11.2. If the Customer is a GUEST CUSTOMER, once Go west shop Ltd - Gowestshop has read the withdrawal request communications, it will send an acceptance e-mail with the RETURN PROCEDURE and the information to follow to print the RMA FORM from the ACCOUNT on the Site as per point 188.8.131.52. If the Customer is unable or unwilling to carry out the RETURN PROCEDURE, Go west shop Ltd - Gowestshop will carry out the procedure from the back-office and send the RMA number and the RMA form via e-mail, which can also be downloaded from the Website , with the information to follow for the return.
1.12. All phases of the WITHDRAWAL PROCEDURE will thus be traceable and recorded on the Website.
1.13. The product or products that the Customer intends to return must be intact and unused (except for normal tests, comparable to those that could be done in a shop), all the original packaging (boxes, accessories, protections, leaflets, etc.) and tags must be attached to the products with their own disposable seal which forms an integral part of the goods.
1.14. The products must not be damaged.
1.15. The Customer is responsible for the timely return of the goods no later than 14 days after sending the withdrawal request to Go west shop Ltd - Gowestshop.
1.16. The Customer is responsible for the shipment and the related shipping costs and is responsible for the shipment itself until delivery to Go west shop Ltd - Gowestshop.
1.17. Failure to return the product within the 14-day deadline or failure to deliver the products to the courier possibly appointed by Go west shop Ltd - Gowestshop on the date and in the manner agreed, will be understood as a willingness on the part of the Customer to revoke the communication of withdrawal. The Customer will therefore keep the purchased goods and Go west shop Ltd - Gowestshop will not be liable for any refund.
1.18. Go west shop Ltd - Gowestshop having received the return and checked that all the requirements have been met, will notify the Customer, via e-mail, of acceptance of the return.
1.19. In compliance with the provisions of art. 56 of the Consumer Code, Go west shop Ltd - Gowestshop reserves the right in any case to withhold the refund until it has received the returned product.
1.20. Once the return has been received and it has been verified that the conditions of the product or products have been respected, Go west shop Ltd - Gowestshop will issue the refund within 14 (fourteen) days by crediting the amount paid by the Customer to be performed with the same payment method used for the purchase, unless the Customer has expressly agreed otherwise and on condition that he does not have to incur any costs as a result of the refund.
1.21. In case of payment by cash on delivery Go west shop Ltd - Gowestshop will refund by bank transfer. The cash on delivery costs are excluded from the refund, as they are withheld directly by the courier for the service.
1.22. Go west shop Ltd - Gowestshop will not reimburse additional costs if the Customer has expressly chosen a type of delivery other than the less expensive one offered on the Site.
1.23. The timing of the re-credit or the return of the sums paid for the purchase of the products depends on the payment methods used.
1.24. All products on sale are sealed, which forms an integral part of the item. The Customer must not break these seals because returned products without them will not be accepted.
1.25. If the existence of a decrease in value of the returned products is found, you will receive an e-mail in which you will be notified of the amount deducted by way of reduction of the refund.
1.26. The returned goods must be sent to the following address:
Go west shop ltd
5 Bramble Walk
Lymington SO419LW (GB)
Telephone: (+44)01253 272152
1.27. STANDARD WITHDRAWAL FORM PURSUANT TO ART.49, PARAGRAPH 1, LETTER H)
(fill in and return this form only if you wish to withdraw from the contract)
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Dear Go west shop Ltd
5 Bramble Walk
Lymington SO419LW (GB)
Subject: exercise of the right of withdrawal
................, there ........................
The undersigned (name and surname of the person who signed the contract) intends to avail himself, on the basis of Legislative Decree 106/1005 art.51 and following, of the right of withdrawal with regard to the contract (or order note) n. ......... signed on ........... via Your Site https://gowestshop.uk
Name and surname …………………………..
For customers who paid by bank transfer or cash on delivery, indicate an IBAN code for the refund transfer
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1.28. Purchases with invoice (must be requested during the purchase) have no right of withdrawal.