These general conditions of sale govern the sale of products and, where applicable, services through the site when Go west shop Ltd - acts as a seller. The sale of products by third party sellers will be governed by the terms and conditions of sale applicable from time to time. We offer a wide range of Go west shop Ltd - Services and sometimes additional terms and conditions may apply. If you use any Go west shop Ltd - Services (for example: Gift Vouchers, Go west shop Ltd - applications for mobile devices), you will also be subject to the terms, guidelines and general conditions applicable to that particular service ("Terms of Service").

We invite you to read these General Conditions of Sale carefully before proceeding with any purchase. By making any purchase, you accept these General Conditions of Sale in full.


The presentation of products and services on the site or through the Go west shop Ltd - applications for mobile devices constitutes an invitation to offer.

If you wish to buy one or more products, you can select them one at a time by adding them to your cart. Once you have selected all the items you wish to purchase, you can close your cart and submit your order. At this point you will see a summary page of the products you have selected, their price and delivery options (with related costs). You will be prompted to choose your preferred delivery, transport and payment method.

At the top of the same page, you will find the button that you will have to click to send us the order.

Your order will therefore be considered as your contractual purchase proposal addressed to Go west shop Ltd - for the products listed, each considered individually. Upon receipt of your order, we will automatically send you an order acknowledgment message ("Order Receipt"). If you use some Go west shop Ltd - Services (such as the Go west shop Ltd - applications for mobile devices) the Order Receipt may be published in the Communications Center accessible from the site. Order Receipt does not constitute acceptance of your purchase offer. By sending the Order Receipt, in fact, we only confirm that you have received the order and to have submitted it to a data verification process and the availability of the products you requested. The sales contract with Go west shop Ltd - will only end when we send you a separate e-mail or post a message in your account on the acceptance site of your purchase proposal which will also contain information relating to shipment of the product and on the expected date of delivery ("Shipping Confirmation"). In the event that your order is processed through multiple shipments, you may receive separate Shipping Confirmations. You will be able to cancel your order before receiving the Shipping Confirmation, provided that the order has not been prepared for the shipping process. In this case you will not be charged any costs. AND' in any case without prejudice to the right of withdrawal under the terms and conditions set out in the following art. 2. The right of withdrawal does not apply to some categories of products including, without limitation, digital products or software not supplied on a tangible medium (as in the case of CDs or DVDs) once the download has begun (so-called download ) or use.

You agree to receive invoices electronically. These documents will be available in PDF format in the My Account section of the site. The issue of the electronic invoice relating to an order will be communicated to you in the Shipping Confirmation.


As required by Legislative Decree No. 206/2005 and subject to the exceptions indicated below, you have the right to withdraw from the order placed, without having to provide any reason, within 14 days from the day you received the ordered product (or the last product, lot or piece in the case of goods, lots or multiple pieces delivered separately) or from the conclusion of the contract (including, without limitation, contracts for the supply of digital content that is not supplied on a tangible medium, such as a CD or DVD). If you have entrusted a trusted person with the collection, your right of withdrawal starts from the day of delivery of the product to the person designated by you, other than the courier.

You will have to communicate to Go west shop Ltd - 30 Mythop Road Blackpool FY4 4UZ (UK), the exercise of the right of withdrawal by sending an email to

In order to exercise the right of withdrawal, the relative communication must be sent before the expiry of the 14-day period and the product must be returned to Go west shop Ltd -, at its own expense, in product and packaging conditions intact in all their aspects, under penalty of forfeiture of the right of withdrawal.

For more information on the right of withdrawal and operating instructions, send an email to


We will refund you the value of all payments received in relation to the actual cost of the product for which you have exercised the right of withdrawal, within 14 days from the day we received the communication relating to the exercise of the right of withdrawal. We will make the refund only by issuing a voucher, which can be spent on our site. In any event, you will not incur any costs as a result of such reimbursement. We may withhold the refund until we have received the product. Keep in mind that you are required to return the products to us within 14 days from the day on which you communicated the withdrawal by sending the goods, perfectly packed, to Go west shop Ltd 30 Mythop Road Blackpool FY4 4UZ (UK). You will have to bear the direct costs of returning the products.


The right of withdrawal does not apply in case of:

- supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery or in the case of supply of products which, after delivery, are inseparably mixed with other goods;

- supply of sealed audio or video recordings or sealed computer software which have been opened after delivery;

- supply of made-to-measure or clearly personalized goods;

- supply of goods liable to deteriorate or expire rapidly and/or of all food products;

- service contracts after the complete provision of the service by Go west shop Ltd -, if you have expressly consented to the execution of the service by us by accepting the loss of the right of withdrawal following the full execution of the contract;

- supply of digital content (including applications, software, ebooks, MP3s, etc.) through non-material support (for example a CD or a DVD) if at the time of placing the order you have expressly consented at the beginning of the execution accepting the loss of the right of withdrawal as a result of the start of execution;

- supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

- supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by Go west shop Ltd -


All prices are inclusive of VAT applicable in accordance with the law.

Information on the availability of the products we sell is listed on the site, as well as on the presentation page of each product. Apart from the information provided on that page or elsewhere on the site, we are unable to give more precise information regarding the availability of products. Please consider that the estimated shipping and delivery times for the products are purely indicative and cannot be fully relied upon. Once we have received your order, we will notify you via e-mail or by posting a notice in your site account if some of the products you have ordered are not available.

Despite all our efforts, we cannot exclude that for a small part of the tens of thousands of products in our catalog a different price from the actual one is indicated by mistake. In any case, we will check the correctness of the product prices during the order verification process and subsequent shipment of the products. If, due to misunderstandings or other inconveniences, the price indicated on the site should be lower than the correct selling price of a product, we will contact you to check whether you still wish to purchase the product at the correct price. Otherwise your order will not be accepted. If the correct price of a product is lower than that indicated on the site, we will charge you only the lower correct price and we will still ship the product to you.


If the goods ordered from Go west shop Ltd - have to be delivered outside the European Union, you may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be at your expense. We have no control over these costs and cannot predict their amount. Customs policies vary considerably from country to country and you should therefore contact your local customs office for more information. Please also bear in mind that when you place orders on the site, you are considered as an importer and are therefore required to comply with all laws and regulations of the country in which you will receive the goods. Your privacy is important to us and we know you care about how information about your order is used and shared. We would like our international customers and customers who ship products overseas to be aware that cross border deliveries are subject to opening and inspection of products by customs authorities. For further information, we invite you to read the regulations provided on the websites of your customs offices.


The warranty regime on products sold by Go west shop Ltd - differs depending on whether the purchaser is a "consumer" or a "professional" within the meaning of Directive 1999/44/EC concerning "certain aspects of sales contracts and guarantees concerning consumer goods".

If you buy as a "consumer", you benefit from the legal guarantee of conformity to which the seller is required by law on all goods sold ("Legal Guarantee").

The Legal Guarantee - held by Go west shop Ltd - as seller - guarantees the goods against lack of conformity with the sales contract.

Pursuant to the law, in the event of applicability of the Legal Guarantee, you will have the right to restore the conformity of the goods without charge by repair or replacement, or, if this is not possible, to a reduction in the purchase price or termination of the contract. Go west shop Ltd - is therefore liable for lack of conformity if the same occurs within two years from the date of delivery of the goods. You will still have the burden of reporting the lack of conformity within ten days of its discovery.

In the event that you discover a lack of conformity on the goods purchased from Go west shop Ltd - during the period of validity of the Legal Guarantee, please contact customer service by sending an email to

To the extent permitted by law, Go west shop Ltd - declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery other than the United Kingdom.

Go west shop Ltd - will not be liable in the event of a delay in delivery of purchased goods due to a lack of stock at the publisher or supplier.

Furthermore, we will not be liable in the event of non-substantial differences between the goods purchased and their illustrative images and text descriptions published on our site.

Except in cases of willful misconduct or gross negligence, we are solely liable for any direct and foreseeable damage at the time of concluding the sales contract. We will therefore not be responsible for any losses suffered, lost earnings or any other damage that is not an immediate and direct consequence of our default or that was not foreseeable at the time of conclusion of the sales contract. Go west shop Ltd - is in no way responsible for the fulfillment of the obligations of third parties who may offer commercial guarantees in relation to the products on sale on the site.

Go west shop Ltd - authorizes third party vendors to display and sell their products through the Go west shop Ltd - website. Each page of products displayed for sale on the Go west shop Ltd - website indicates when the product is sold by third party sellers and not by Go west shop Ltd - As the provider of the e-commerce site, Go west shop Ltd - facilitates the transactions that take place on the site, but is not a party to the sale contract for the goods sold by these third party sellers. Go west shop Ltd - therefore remains extraneous to the transaction, which takes place exclusively between the buyer and the seller. Go west shop Ltd - assumes no responsibility for the sales contract and its correct execution,

The seller is solely responsible for the sale of the products and must deal directly with any complaints or problems inherent or relating to the contract between the buyer and the seller, including taking charge of the Legal Guarantee obligations.


These General Conditions of Sale are governed by and must be interpreted in accordance with the laws of the United Kingdom. The place of jurisdiction is that of London


We reserve the right to modify the site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. You will be subject to the policies and terms of the General Conditions of Sale in force from time to time when you order products from us, unless any changes to these policies and terms are required by applicable law or the competent authorities (in which case , will also apply to orders you have previously placed). If any provision of these conditions is deemed invalid, void or for any reason unenforceable, this condition will not affect the validity and effectiveness of the other provisions.


In the event of your breach of these General Terms and Conditions of Sale, our failure to exercise the right to act against you does not represent our waiver to act for the violation of the commitments you have undertaken.


We do not sell products to minors. We sell children's products that may only be purchased by adults. If you are under 18, you may use Go west shop Ltd - only with the involvement of a parent or guardian.


Our contacts:

Go west shop Ltd 30 Mythop Road Blackpool FY4 4UZ (UK) Company Number 14144123 Registered Companies House, Cardiff on 31st May 2022 Numero di telefono (+44)01253 272152

Go west shop Ltd - and the Guarantee

General Warranty information on products sold on Go west shop Ltd -

Every product sold by Go west shop Ltd - to a "consumer" buyer is assisted by the legal guarantee on consumer goods, which covers lack of conformity that occurs within 2 years from the date of delivery of the goods.

The legal guarantee protects the goods from its lack of conformity with the sales contract. You can find more information on the scope, content and rules of exercise of the legal guarantee, with case studies, by contacting our customer service at

In addition to the legal guarantee, which Go west shop Ltd - is required only towards consumers when it operates as a seller, the products purchased can also be accompanied by another form of guarantee (e.g. for products in the Electronics category) , called "commercial" or "conventional", offered directly by the manufacturer, who establishes the conditions of application and also the duration.

In relation to certain products, further forms of insurance coverage or other forms of assistance, for a fee, may also be available which allow you to obtain the repair or replacement of the good in the event of its damage. These covers are additional and do not replace the legal guarantee of conformity, which always operates by law.

To find out more about any commercial guarantees and/or insurance coverage offered in relation to a particular product, consult the product sheet available on the site, contact the manufacturer directly or the person offering the guarantee or insurance coverage.

Keep in mind that Go west shop Ltd - does not determine the conditions of application of the conventional guarantees of the manufacturer or third parties nor the various commercial strategies implemented by these subjects. Moreover, Go west shop Ltd - is in no way responsible for the fulfillment of the obligations contained in the terms and conditions of the conventional guarantee of third parties.

The products sold by Go west shop Ltd - to a "professional" buyer who is not a "consumer" are not covered by the legal guarantee of conformity, but only by the commercial guarantee of the manufacturer, or third party, if any.

To exercise your warranty and assistance rights, we advise you to keep a copy of the purchase receipt for the products.


Legal guarantee

General information on the Legal Guarantee.

Every product sold by Go west shop Ltd - to a "consumer" buyer is assisted by the legal guarantee on consumer goods, which covers lack of conformity that occurs within 24 months from the date of delivery of the goods.

What is the legal guarantee?

It is the guarantee on the sale of consumer goods provided for by the Community Directive 1999/44/EC, also known as the "conformity guarantee", which protects you in the event that the products you purchase present defects in conformity with the sales contract ("Guarantee Legal").

This occurs, for example, in the case of products that malfunction, which cannot be used in the manner declared by the seller or for the purposes for which products of the same type are generally used, which do not have the characteristics or qualities promised by the seller or that do not respond to the use for which you bought them.

To receive warranty assistance on products sold by Go west shop Ltd - you can contact Customer Service by sending an email to

What is the duration of the Legal Guarantee?

The Legal Guarantee covers conformity defects that occur within 24 months from the delivery date of the product you have purchased, even if the defect was not immediately identifiable on that date. To assert it, you must notify the seller of the defect within 2 months of when you discovered it.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within the first 6 months from the date of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect compliance.

We advise you to always keep the purchase receipt that you find in the product packaging, as well as the shipping confirmation and product delivery documents.

Am I entitled to the Legal Guarantee?

The Legal Guarantee belongs by right only to the consumer, i.e. to those who buy products for non-professional purposes. For example, if you buy a laptop exclusively for your personal use, you are entitled to the Legal Guarantee. Conversely, if you purchase it to use it in your work, the Legal Guarantee does not apply.

Against whom can I enforce the Legal Guarantee?

If you are a consumer, you can enforce the Legal Guarantee against the person who sold you the product, even if it is a person other than the manufacturer. For products purchased from Go west shop Ltd - therefore Go west shop Ltd - is responsible. For products sold by third parties, the Legal Guarantee is the responsibility of the seller and Go west shop Ltd - has no responsibility in this regard.

What rights does the Legal Guarantee give me?

If the product you have purchased has a defect covered by the Legal Guarantee, you have the right, without having to incur any expense, to have the defective product repaired or replaced by the seller. You are entitled to a price reduction or termination of the contract in the following cases: (a) if the replacement or repair of the product is not possible or excessively expensive; (b) if the seller has not repaired or replaced the product in a reasonable period of time; or (c) if the replacement or repair of the product caused you significant inconvenience. To determine the amount of the price reduction or the sum to which you are entitled in these cases, the use you have made of the product is taken into account.

What to do in the presence of a lack of conformity?

To receive warranty assistance on products sold by Go west shop Ltd - you can contact Customer Service by sending an email to

Our Customer Service operators will help you solve the problem encountered in using the product you have purchased.

If it emerges that the problem derives from a lack of conformity, a case will be opened in your name and you will be assigned a code for the repair or free replacement of the defective product under warranty.

Keep in mind that, in the event of a replacement, we will deliver the replacement product to you within a reasonable time and in any case following receipt of the defective product. You will be required to return the non-conforming product to us within 30 days from the date on which you received our communication of acceptance of the return for warranty replacement.


All our items are sent with the packaging in perfect condition.

If there was external damage or an anomaly in the package during the delivery, the recipient must note the words "PACKAGE IN BAD CONDITION" on the delivery note or proof of delivery. This is essential for the agency to accept the claim.

If necessary, an after-sales complaint must be opened within 5 days of delivery.